SHIPPING POLICY

Cake Away Dubai ( ISCREAM AND CAKEAWAY FZE ) Cake Away is committed to excellence, and the full satisfaction of our customers.

1. Cake Away proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. Cake Away also offers same day dispatch.

2. SHIPPING All orders for our products are processed and shipped out with in 2 hours from the order placement for items available And for Customized cakes we need a minimum of 24 hours for preparation. If we are experiencing a high volume of orders, shipments may be delayed by a few hours. If there will be a significant delay in the shipment of your order, we will contact you via the contact number you have provided.

3. WRONG ADDRESS DISCLAIMER It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

4. UNDELIVERABLE ORDERS Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

5. LOST/STOLEN PACKAGES https://cakeaway.ae is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

6. RETURN REQUEST TIME https://cakeaway.ae allows you to return its item (s) within a period of 1 hour after delivery. Kindly be advised that the item (s) should be returned unused.

7. OUT OF STOCK ITEM PROCESS https://cakeaway.ae has the following options in the event there are items which are out of stock https://cakeaway.ae Wait for all items to be in stock before dispatching.

8. ACCEPTANCE By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

9. CONTACT INFORMATION In the event you have any questions or comments please reach us via the following

contacts:
Phone -+971502693085 Cake Away, Shop G-09, Le Solarium Building, Dubai Silicon Oasis. Dubai.